Key Workers provide family-centered support services for Fetal Alcohol Spectrum Disorder (FASD) and related conditions. This may include working alongside children, youth and family members as well as school and community agencies.

Family-centered support services are usually provided for six months and may include:
- Providing information
- Assisting with behaviour strategies or life skills
- Linking to family services
- Helping families meet their own and their child's need

Key Workers also provide groups for families and caregivers:

- Educational groups-offer parents and caregivers of children and youth with FASD and related conditions the opportunity to learn about such topics as lifespan development, advocacy, accessing community resources, and self-care.
- Support groups-offer parents the chance to meet other parents and caregivers who are raising children with FASD and related conditions.